City of Wylie Utility Billing Division
Wylie and adjacent Collin/Dallas County service areas
Population reference
The EPA SDWIS profile for PWS TX0430011 lists 48,393 people served; the City of Wylie’s July 2025 Census estimate is 63,842 residents, and the FY2026 utility budget reports approximately 17,600 monthly water, sewer, and trash accounts.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly. The FY2026 Utility Billing work plan states that the department bills approximately 17,600 customers monthly for water, sewer, and trash, and that meters are read monthly.
- Rate structure
- Increasing block tiers. The current City code schedule identifies a $20.83 monthly residential minimum including the first 1,000 gallons, then $7.10 per thousand gallons for 1,001–10,000 gallons, $9.20 per thousand for 10,001–20,000, $11.96 per thousand for 20,001–40,000, and $15.55 per thousand above 40,000. Irrigation and commercial/industrial schedules are separate.
- Residential cost reference
- The published water component for a 5,000–7,000 gallon residential month is approximately $49.23–$63.43 before wastewater, trash, drainage, taxes, or other account-specific charges: the $20.83 minimum covers the first 1,000 gallons and the next 4,000–6,000 gallons are billed at $7.10 per thousand. A reliable combined water/sewer total was not published in the current rate material reviewed.
- Wastewater and sewer calculation
- Wylie’s utility budget confirms monthly water, sewer, and trash billing, but the current public rate page and code extract reviewed did not expose a complete wastewater dollar schedule or a verified winter-average formula. The bill should therefore be treated as a separate sewer charge tied to the account’s current utility classification and consumption rules; customers should request the current sewer table from Utility Billing rather than infer the wastewater amount from the water tiers.
- Meter reading
- Wylie’s FY2026 utility materials report more than 13,000 new AMI meters, Neptune AMI data analysis, monthly field meter reads, and WaterSmart usage/leak alerts; the utility billing work plan says approximately 17,600 accounts are billed monthly. The customer-facing WaterSmart/Neptune workflow can provide daily usage or leak indicators where the account is enrolled, while the official billing cycle remains monthly. The City’s published program materials also report text-notification/text-pay work, but do not expose a universal transmission interval or current enrollment keyword.
- New-account deposit
- A deposit is required before new service under the official Wylie utility application, but the application does not publish the current dollar amount; the City code says the amount is established by resolution and deposits are held without interest. For a residential account, the City refunds the deposit by applying it to a subsequent bill after 12 months of good payment history—current account, no more than twice past the penalty date in the prior 12 months, no NSF check, and no nonpayment disconnection. Any unused balance is refundable when service ends, subject to unpaid charges.
- Activation or transfer fee
- The official new-service application identifies the Utility Billing Division at 300 Country Club Road, Building 100 and requires the applicable deposit before service begins, but the current public form and payment pages reviewed do not expose a single residential activation or transfer fee. Customers should submit the service or transfer request and obtain the exact deposit, connection, meter, and account-change total from Utility Billing at 972-516-6100 before selecting a start date.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
Texas
68%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Wylie Utility Billing Division public website ↗
Provider-controlled destination used to confirm current customer instructions.
- wylietexas.gov reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA SDWIS / ECHO lookup (TX0430011) ↗
Search the federal drinking-water database using public water system ID TX0430011.