City of Wylie Utility Billing Division

Provider briefing

How this utility’s billing works

City of Wylie Utility Billing Division operates as a municipal department serving Wylie and adjacent Collin/Dallas County service areas. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as Increasing block tiers. The current City code schedule identifies a $20.83 monthly residential minimum including the first 1,000 gallons, then $7.10 per thousand gallons for 1,001–10,000 gallons, $9.20 per thousand for 10,001–20,000, $11.96 per thousand for 20,001–40,000, and $15.55 per thousand above 40,000. Irrigation and commercial/industrial schedules are separate.. Bills are generated monthly. the fy2026 utility billing work plan states that the department bills approximately 17,600 customers monthly for water, sewer, and trash, and that meters are read monthly., and a typical residential cost reference is The published water component for a 5,000–7,000 gallon residential month is approximately $49.23–$63.43 before wastewater, trash, drainage, taxes, or other account-specific charges: the $20.83 minimum covers the first 1,000 gallons and the next 4,000–6,000 gallons are billed at $7.10 per thousand. A reliable combined water/sewer total was not published in the current rate material reviewed.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

Wylie’s utility budget confirms monthly water, sewer, and trash billing, but the current public rate page and code extract reviewed did not expose a complete wastewater dollar schedule or a verified winter-average formula. The bill should therefore be treated as a separate sewer charge tied to the account’s current utility classification and consumption rules; customers should request the current sewer table from Utility Billing rather than infer the wastewater amount from the water tiers.

Meter and infrastructure notes

Wylie’s FY2026 utility materials report more than 13,000 new AMI meters, Neptune AMI data analysis, monthly field meter reads, and WaterSmart usage/leak alerts; the utility billing work plan says approximately 17,600 accounts are billed monthly. The customer-facing WaterSmart/Neptune workflow can provide daily usage or leak indicators where the account is enrolled, while the official billing cycle remains monthly. The City’s published program materials also report text-notification/text-pay work, but do not expose a universal transmission interval or current enrollment keyword.