Municipal Department
College Station Utilities - Utility Customer Service
Serving College Station
Population served
104,103
State system code
FIPS 48
Billing frequency
Monthly; College Station utility accounts are billed on recurring monthly utility statements, with water and wastewater included alongside other City services where applicable.
Provider briefing
How this utility’s billing works
College Station Utilities - Utility Customer Service operates as a municipal department serving College Station. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing-block usage pricing with a meter/service charge and separate water, wastewater, roadway-maintenance, drainage and solid-waste components. The City has historically used residential tiers based on monthly gallons; a single, current 2026 public tariff table was not surfaced during this review, so exact 2026 tier amounts are marked not publicly stated rather than inferred from older budget material.. Bills are generated monthly; college station utility accounts are billed on recurring monthly utility statements, with water and wastewater included alongside other city services where applicable., and a typical residential cost reference is A dedicated this detail was not publicly posted. For a defensible 2026 water-plus-wastewater-only figure; the reviewed current official utilities page does not publish a current sample bill or complete 2026 tariff table. Older City material described typical water and wastewater charges, but those figures are not treated as a 2026 estimate.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
College Station bills wastewater through the City utility account. The current official page says customers whose water is supplied by another utility may submit at least six months of official water bills to request a lower monthly sewer charge; it does not publish a universal current winter-average formula in the reviewed text. Contract or satellite-service areas can have different surcharges.
Meter and infrastructure notes
The utility customer portal provides bill and usage access, but the reviewed current College Station page does not identify the water-meter hardware, AMI/AMR transmission interval or a universal manual-reading schedule. CSU TextPower is documented for outage and maintenance notifications rather than meter telemetry.
Emergency water support
Report a leak or water emergency
(855) 528-4278, College Station Utilities' 24-hour dispatch for water line breaks, wastewater spills, backups and other electric, water or wastewater emergencies.
Official starting point
Choose the right next step
Reading this profile
A practical reference for College Station
College Station Utilities - Utility Customer Service is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.