College Station Utilities - Utility Customer Service
College Station
Population reference
104,103
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly; College Station utility accounts are billed on recurring monthly utility statements, with water and wastewater included alongside other City services where applicable.
- Rate structure
- Increasing-block usage pricing with a meter/service charge and separate water, wastewater, roadway-maintenance, drainage and solid-waste components. The City has historically used residential tiers based on monthly gallons; a single, current 2026 public tariff table was not surfaced during this review, so exact 2026 tier amounts are marked not publicly documented rather than inferred from older budget material.
- Wastewater and sewer calculation
- College Station bills wastewater through the City utility account. The current official page says customers whose water is supplied by another utility may submit at least six months of official water bills to request a lower monthly sewer charge; it does not publish a universal current winter-average formula in the reviewed text. Contract or satellite-service areas can have different surcharges.
- Meter reading
- The utility customer portal provides bill and usage access, but the reviewed current College Station page does not identify the water-meter hardware, AMI/AMR transmission interval or a universal manual-reading schedule. CSU TextPower is documented for outage and maintenance notifications rather than meter telemetry.
- New-account deposit
- The City states that the account holder is responsible for deposits and other account charges, but the reviewed current page does not publish a universal 2026 residential deposit amount, credit-screen waiver or refund schedule.
- Activation or transfer fee
- A $30.90 Account Creation Fee is required for all accounts and is billed on the first bill. The current page does not state a separate transfer fee; service applications may be made by phone, mail, fax, online or in person.
Context, not a score
How documentation coverage compares
This profile
86%
overview fields with research notes
Texas
68%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
6 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
86%
Details not confirmed in the reviewed public material
- Residential cost reference
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- College Station Utilities - Utility Customer Service public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.