Delinquency research · dataset 2026.08
Shut-off and delinquency information for Corpus Christi Water (City of Corpus Christi Water Utilities)
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- No current FY26 grace period after the printed due date is published. The FY26 fee resolution says the Utility Customer Service Office must receive payment on or before the due date to avoid late charges, and payments after the due date are assessed a 10% penalty on current monthly charges. Customers should contact 3-1-1 or submit a residential payment-plan request before the due date when hardship makes on-time payment unlikely.
- Late-fee rules
- The adopted FY26 fee resolution states that payment received after the due date is assessed a late charge equal to 10% of current monthly charges. The same FY26 resolution lists a $25 delinquent/reconnect fee for each residential account, a $154.50 delinquent fee for each commercial account, and a $30.90 after-hours service charge for service between 5:00 p.m. and 9:00 p.m. A returned check separately incurs a $30 NSF fee and must be cured with cash, card, money order, or cashier's check.
- Shut-off timeline
- The current public FY26 fee resolution confirms the due-date trigger and late-charge calculation but does not republish a single fixed day-count from missed payment to physical shutoff. The City's publicly available utility-code language historically described a mailed delinquent notice on or about the twenty-first day after a monthly bill was issued with the subsequent bill, followed by a disconnect date stated in that notice; service could be disconnected without further notice if payment was not received by the stated morning deadline. Customers should treat the dated notice on the account as controlling and request a payment plan before the notice's disconnect date.
- Warning and notice protocol
- Corpus Christi's published utility-code language uses a mailed delinquent notice deposited to the customer's address of record and states that the notice supplies the date after which water and gas meters may be disconnected, locked, sealed, or removed. The current customer page emphasizes payment plans and 3-1-1 assistance for residential customers, while the current FY26 resolution supplies late and reconnection fees. The current public materials do not promise a specific automated phone-call sequence, SMS keyword, colored mailer, or door-hanger process for delinquency warnings.
- Reconnection costs
- For FY26, the City resolution lists a $25 residential delinquent/reconnection fee and a $154.50 commercial delinquent fee. It also lists a $30.90 after-hours service charge for service performed between 5:00 p.m. and 9:00 p.m. The customer must cure the delinquent balance and any applicable charges before restoration; the current public materials do not publish a separate standard-hours residential reconnection amount beyond the $25 fee or a 24-hour restoration guarantee.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Corpus Christi Water (City of Corpus Christi Water Utilities) public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.