Leak relief and household assistance

A high water bill may have a path to review

Hidden plumbing failures can produce an alarming bill before the problem is visible. This guide separates what El Paso Water publicly describes from the practical steps every customer can take while requesting help.

Provider-specific review

What the public record says about a leak adjustment

For a qualifying hidden leak increasing usage more than 10 CCF, submit an email request within 60 days of repair with account/address, leak and repair details, high-bill dates, and a later normal-usage bill. One adjustment may cover up to two consecutive monthly bills, equals 50% of the average standard usage baseline, and is limited to once every 24 months; it applies only to water, not sewer/storm/environmental charges.

Stop the loss

Shut off the failing fixture or supply and arrange a qualified repair.

Keep proof

Save dated invoices, parts receipts, photographs, and meter readings.

Request review

Submit the request promptly and keep paying any undisputed amount.

Utility assistance

Customer assistance and eligibility

AguaCares offers up to a $250 water-bill credit once per year for eligible customers facing hardship and disconnection, normally with a payment arrangement; AguaRepairs supports qualifying owner-occupied leak repairs.

State and federal connections

Where to ask for broader aid

EPWater's verified local assistance route is AguaCares; no separate 2026 federal/state grant posting process was exposed.

Research status for this provider

4 of 4 relief signals publicly identified

Verify with official provider ↗

Emergency route

Published detail

Leak policy

Published detail

Utility aid

Published detail

State/federal aid

Published detail

Leak and assistance notes

Build the file before asking El Paso Water for relief

A high bill can have several causes, including a hidden plumbing failure, irrigation use, a meter issue, a change in occupancy, or a rate adjustment. The provider’s leak policy determines whether any credit is available; an unusually high bill does not automatically qualify.

Keep a dated record of the reading, the suspected source, the repair, the contractor or parts receipt, and the return to normal use. Ask whether the utility requires a specific form, a licensed repair, a meter test, photos, or a request within a fixed number of days.

For income-related difficulty, ask about local assistance, payment arrangements, state programs, and community referrals separately from a leak adjustment. These programs often use different applications, documents, funding limits, and deadlines.

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