Payment channels

Pay Horizon Regional Municipal Utility District

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Inframark / Starnik. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

281-886-3811 for phone payments; the District also lists a 24-hour customer-service line at 800-579-4500.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The District offers a separate emergency text-alert system for outage and water-emergency notifications through text.horizonregional.com. No text-to-pay enrollment keyword or payment-by-SMS process was published.

Mail-in address

Horizon Regional M.U.D., 14100 Horizon Blvd., Horizon City, TX 79928.

Counters, drop boxes, and office hours

Administrative office, 14100 Horizon Blvd., Horizon City, TX 79928; walk-in and drive-up payments are accepted. An after-hours drop box accepts checks or money orders only, never cash. The reviewed page did not state office hours beyond the listed contact routing.

Accepted digital instruments

What you can use online

Online and guest payment are provided through Starnik. The District accepts e-check using bank routing and account numbers, Visa, Mastercard, Discover, and logo-bearing debit cards; recurring ACH is available through an authorization form.

2026 transaction pricing

Convenience fees

E-check and recurring ACH cost $1.00. In-house recurring credit-card or debit-card payments carry a 5% fee. The reviewed page did not state a separate one-time online card fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Horizon Regional Municipal Utility District and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →