Delinquency research · dataset 2026.08
Shut-off and delinquency information for McAllen Public Utility (MPU) Customer Relations and Utility Billing
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Bills become delinquent on the 12th day from the mailing date under McAllen Code §106-221. Bills unpaid on or before the 20th day from the billing date are assessed the late fee; the code therefore provides an approximately eight-day interval between delinquency and the late-fee trigger, subject to the statement's actual dates.
- Late-fee rules
- A late fee equal to 5% of the past-due balance is assessed on bills not paid on or before the 20th day from the billing date. The code states that the 5% fee is charged monthly to each delinquent account. A returned check or ACH draft adds a $25 returned-payment fee. MPU also lists a $20 fee for a requested payment extension and a $100 additional fee where an unauthorized reconnect is evidenced by a broken meter lock.
- Shut-off timeline
- Under McAllen Code §106-221, a bill becomes delinquent on the 12th day from mailing; if it remains delinquent for 10 days, the utility manager may disconnect service. A disconnect notice must be issued before the shutoff, and the notice provides 10 calendar days from its mailing for all amounts due to be paid. The online portal warns that a payment made after service is disconnected or already scheduled for disconnection will not itself reconnect service; the customer must contact Customer Service and pay as directed.
- Warning and notice protocol
- The ordinance requires a utility disconnect notice before service termination. The notice must state the reason for disconnection, say that service will be disconnected unless all amounts due are paid within the next 10 calendar days from mailing, and explain that the customer may contact the utility manager if the bill is erroneous, already paid, or otherwise not subject to discontinuance. The current public materials do not promise a separate automated-call, SMS, or door-hanger sequence.
- Reconnection costs
- The City code sets a $25 reconnection fee per meter after a nonpayment disconnect, in addition to all utility charges and any required deposit, replenishment, or increase; all must be paid before reconnection. MPU's FAQ says the order is processed as soon as the total or past-due payment and required deposit are paid, with utility servicemen working 8:00 a.m. to 7:00 p.m.; it does not publish a separate after-hours surcharge or guarantee an exact restoration time.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- McAllen Public Utility (MPU) Customer Relations and Utility Billing public website ↗
Provider-controlled destination used to confirm current customer instructions.
- tdhca.texas.gov reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.