Municipal Department
McAllen Public Utility
Serving McAllen
Population served
189,957 people (EPA SDWIS active CWS PWS TX1080006)
State system code
FIPS 48
Billing frequency
Monthly billing cycles; the Utility Billing page describes statements generated and mailed according to assigned billing cycles and explains current charges, past-due balance, usage, and due date.
Provider briefing
How this utility’s billing works
McAllen Public Utility operates as a municipal department serving McAllen. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Monthly metered rates with a fixed base fee and increasing usage tiers. Effective October 1, 2025, residential water is $18 base plus $2.25 per 1,000 gallons for 0-4,999 gallons, $2.55 for 5,000-9,999, $2.75 for 10,000-14,999, and $2.95 for 15,000+. Residential sewer is $17 base plus $1.85 per 1,000 gallons through 19,999 and $2.40 above 20,000; sprinkler and reclaimed-water services have separate schedules.. Bills are generated monthly billing cycles; the utility billing page describes statements generated and mailed according to assigned billing cycles and explains current charges, past-due balance, usage, and due date., and a typical residential cost reference is At 5,000 gallons, the published residential water component is about $29.25 ($18 base plus $11.25 at the 5,000-9,999 rate) and sewer is about $26.25 ($17 base plus $9.25 at $1.85 per 1,000 gallons), for approximately $55.50 before sanitation, drainage, recycle, brush, and other account charges.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
McAllen's Utility Billing page states that sewer commodity is based on water usage and current City ordinance rates. The residential schedule charges a $17 sewer base plus $1.85 per 1,000 gallons for 0-19,999 gallons and $2.40 above 20,000; reuse services are billed separately when applicable. The statement also lists sanitation, recycle, brush, and drainage fees separately.
Meter and infrastructure notes
McAllen's bill displays prior and current reads, days of service, meter number, and usage in thousand gallons. The FAQ states that meters 1 inch or less are read to five digits and larger meters to six digits; the reviewed pages did not identify a universal AMI/AMR transmission interval.
Emergency water support
Report a leak or water emergency
956-681-1717 for after-hours and weekend water emergencies; wastewater emergencies are 956-648-4010. Customer service and automated payment is 956-681-1600.
Official starting point
Choose the right next step
Reading this profile
A practical reference for McAllen
McAllen Public Utility is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.