Payment channels

Pay Northtown Municipal Utility District

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Crossroads Utility Services ePayUB. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

512-246-1400, Crossroads Utility Services payment and customer-service line during Monday-Friday 8:00 a.m.-5:00 p.m.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Northtown offers online account access and email verification of payments but publishes no pay-by-text keyword, shortcode, or SMS enrollment sequence.

Mail-in address

Northtown MUD, P.O. Box 676664, Dallas, TX 75267-6664. Include the payment stub and complete account number; bank bill-pay checks should be scheduled 7-10 business days early.

Counters, drop boxes, and office hours

Crossroads Utility Services, 2601 Forest Creek Drive, Round Rock, TX 78665, Monday-Friday 8:00 a.m.-5:00 p.m. Cash, checks, money orders, cashier's checks, and debit/credit cards are accepted. A drop box is provided in the Northtown administrative-office parking lot and does not accept cash.

Accepted digital instruments

What you can use online

Major credit cards, debit cards, e-check, ACH, bank bill pay, and recurring card/ACH payments are published. E-check and ACH incur a $1.00 transaction fee.

2026 transaction pricing

Convenience fees

$1.00 per e-check or ACH transaction; card-processing fees are not separately stated on the district page.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Northtown Municipal Utility District and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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