Payment channels

Pay San Antonio Water System (SAWS)

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as KUBRA EZ-PAY for guest card/check payments; SAWS My Account is the authenticated account-management portal. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

210-704-7297

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

No SAWS-specific text-to-pay keyword or SMS enrollment workflow is published on the current SAWS payment pages. KUBRA's payment service supports optional SMS receipts and payment-due/other alerts: after account lookup and payment, a customer can provide a mobile number and select the available receipt or alert options; message frequency depends on account activity, message and data rates may apply, HELP requests help, and STOP opts out. This should not be represented as a confirmed SAWS text-to-pay capability without direct provider confirmation.

Mail-in address

San Antonio Water System, P.O. Box 650989, Dallas, TX 75265-0989. Use the return envelope with the paper bill; personal checks, traveler’s checks, and money orders are accepted by mail, and cash is not accepted.

Counters, drop boxes, and office hours

SAWS lists two customer service centers for in-person payments and account assistance, both open Monday through Friday, 8:00 a.m. to 5:00 p.m.: West Side Customer Center, Las Palmas Shopping Center, 803 Castroville Rd., Suite 406, San Antonio, TX 78237; and East Side Customer Center, Comerica Building, 403 South W.W. White Road, San Antonio, TX 78219. Counter payment types include cash, personal check, traveler’s check, money order, and debit/credit card. SAWS also accepts payments through selected partner pay agencies; the SAWS headquarters at 2800 U.S. Hwy 281 North is an administrative office and does not accept bill payments.

Accepted digital instruments

What you can use online

KUBRA accepts Visa, MasterCard, Discover, and American Express credit/debit cards, plus payments from a checking or savings account through the ACH/electronic-transfer channel. SAWS automatic direct debit from a checking or savings account is free. Apple Pay and Google Pay are not identified on the current SAWS payment page and are therefore not publicly stated.

2026 transaction pricing

Convenience fees

$1.85 per $500 payment for residential accounts and $1.85 per $300 payment for commercial accounts through the KUBRA EZ-PAY card-payment service. The SAWS automatic direct-debit option is described as free; any other processor or bank charges should be confirmed at checkout.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by San Antonio Water System (SAWS) and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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