Delinquency research · dataset 2026.08
Shut-off and delinquency information for San Antonio Water System (SAWS)
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Warning and notice protocol
- SAWS states in its portal terms that delinquent notices are sent through postal mail only. The current public pages do not identify a fixed number of notices, notice colors, automated-call sequence, text warning sequence, or door-hanger protocol. Customers should keep their postal address and contact information current and contact SAWS at 210-704-7297 if a delinquency notice is disputed.
- Reconnection costs
- The public SAWS pages reviewed do not publish a separate regular-hours versus after-hours reconnection schedule. Uplift identifies a reduced meter service fee of $6 for qualified customers, compared with the standard $12 fee for sending a technician to disconnect service for nonpayment; a separate current restoration fee or after-hours premium is not publicly documented.
Documentation context
2 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Partial public detail found
2 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
40%
Details not confirmed in the reviewed public material
- Grace period
- Late-fee rules
- Shut-off timeline
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- San Antonio Water System (SAWS) public website ↗
Provider-controlled destination used to confirm current customer instructions.
- uplift.saws.org reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA SDWIS / ECHO lookup (TX0150018) ↗
Search the federal drinking-water database using public water system ID TX0150018.