Payment channels

Pay Wells Branch Municipal Utility District

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Crossroads Utility Services / ePayUB. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. The district publishes customer service at 512-251-9814 and Crossroads emergency/service contact at 512-246-1400, but no dedicated automated payment number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The district offers optional email notifications through the online account and paperless billing, but does not publish a pay-by-text keyword or SMS enrollment workflow. Customers should use the portal account or call Crossroads at 512-246-1400 for account-specific notification options.

Mail-in address

Wells Branch Municipal Utility District, 3000 Shoreline Drive, Austin, TX 78728; payment instructions should be checked against the bill stub because Crossroads processes district billing. Bank bill-pay checks can take up to 10 days to reach Crossroads, so the district advises scheduling them at least 10 days before the 20th.

Counters, drop boxes, and office hours

The district office/recreation center is at 3000 Shoreline Drive, Austin, TX 78728, with customer service hours Monday-Friday 6:00 a.m.-9:00 p.m. and Saturday-Sunday 8:00 a.m.-6:00 p.m. Water-bill drop boxes are at 3000 Shoreline in front of the recreation center and at 2106 Klattenhoff in front of the pool. Crossroads Utility Services operates and maintains the system; the district pages do not promise a staffed cash counter.

Accepted digital instruments

What you can use online

The Crossroads ePayUB portal supports online account access and autopay; the public district pages do not enumerate card brands or wallet methods. Bank bill pay is accepted but is mailed as a live check by the financial institution and can take up to 10 days. Treat unsupported digital methods as not publicly stated.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The current district pages do not publish a separate online card/e-check convenience fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Wells Branch Municipal Utility District and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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