Delinquency research · dataset 2026.08
Shut-off and delinquency information for Wells Branch Municipal Utility District
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Bills are past due after the 20th; if the 20th falls on a weekend or holiday, the past-due date moves to the next business day. A termination letter is sent if payment is not made within six days after the past-due date.
- Late-fee rules
- Payments received after the 20th are assessed a 10% late fee. The district may waive a late fee when a customer did not receive a bill, but a payment sent late is automatically assessed and cannot be waived under the published FAQ.
- Shut-off timeline
- After the bill becomes past due, the district allows six days before sending a termination letter that states the amount due and termination date. If payment is not received by 5:00 p.m. on that termination date, water service is terminated. Restoration requires all delinquent and current charges, a $35 administrative fee, and an additional $100 deposit up to a $600 maximum; a $150 meter reinstallation fee applies if the meter was removed.
- Warning and notice protocol
- Wells Branch sends a termination letter after six days of nonpayment and allows optional additional email notifications through the online account. For boil-water notices, Crossroads representatives visit homes and leave a door hanger when no one is home; that door-hanger practice is a water-quality notice protocol, not a guaranteed delinquency notice.
- Reconnection costs
- $35 administrative fee plus a $100 additional deposit, subject to a $600 maximum total deposit, after termination whether or not the service was physically terminated. Reconnection requests after 2:00 p.m. incur an additional $65 after-hours fee. If the meter was removed, add $150 for reinstallation.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Wells Branch Municipal Utility District public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.