Payment channels

Pay Williamson-Travis Counties Municipal Utility District No. 1

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Inframark. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. Phone-payment instructions are printed on the bill, while customer service is 512-246-0498 or 1-800-579-4500.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The Inframark online account offers optional payment reminders and paperless billing, but the district does not publish pay-by-text enrollment keywords or SMS payment instructions.

Mail-in address

Follow the remittance address printed on the paper bill; the district's current page does not publish a single lockbox address.

Counters, drop boxes, and office hours

District building, 1000 Old Mill Road, Cedar Park, TX 78613. Walk-in payments are accepted Monday-Tuesday 12:00-4:00 p.m. and Wednesday-Thursday 7:30 a.m.-12:00 p.m.; Friday is closed. A drop box is outside and checked Monday-Friday 7:30 a.m.-4:00 p.m.

Accepted digital instruments

What you can use online

Online electronic and automatic payments, credit card, direct bank draft, and bank bill pay are published. Credit cards incur 3%; bank draft has a $1.00 flat fee.

2026 transaction pricing

Convenience fees

3% processing fee for online and phone credit-card payments; $1.00 flat fee for direct bank draft.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Williamson-Travis Counties Municipal Utility District No. 1 and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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