Delinquency and service protection

Understand the shut-off process before it reaches your door

The safest time to ask about a past-due balance, payment arrangement, or hardship protection is before the final notice. This page translates the provider’s published rules into a practical checklist.

Customer protection notice

Review the delinquency rules before your service is interrupted

A past-due balance can trigger fees or a shut-off process. Contact the provider promptly if a notice is incorrect, a payment is pending, or a household needs assistance.

Grace period

No grace period after the due date; the account receives a 5% late fee immediately after the due date.

Late charges

5% of the unpaid balance.

Shut-off timeline

If the bill remains unpaid through the next billing cycle, the district mails a disconnection warning at least 15 days before the disconnection date. Five days before disconnection, a door tag is hung. On the scheduled date, a $200 residential deposit and $40 reconnection fee are billed regardless of physical shutoff.

Reconnection

$40 reconnection fee plus a $200 residential deposit, or $750 for multifamily owners, on the scheduled disconnect date. After-hours/weekend reconnection incurs an additional fee at district cost; waiting until normal hours avoids it.

Notice and timing

How delinquency is handled

Grace period after the due date

No grace period after the due date; the account receives a 5% late fee immediately after the due date.

Late-fee calculation

5% of the unpaid balance.

Disconnection timeline

Statutory warning protocol

What notice should you expect?

The district mails a failure-to-pay letter at least 15 days before the disconnection date and hangs a tag on the door five days before disconnection. Customers paying online or by drop box after 4:00 p.m. the prior day must call customer service to be removed from the schedule.

If a notice seems wrong

Document the account balance, payment confirmation, notice date, and any household medical or accessibility concern. Then call the provider using the contact information on its official bill or profile before the stated deadline.

Restoring service

Reconnection costs and timing

Need a payment arrangement?

Ask before the shut-off date

Tell the customer-service representative that you are responding to a delinquency notice and ask specifically about installment plans, hardship protection, charity referrals, and the amount required to stop the disconnection order.

Customer protection guide

What to do when a bill becomes urgent

A delinquency notice from Williamson-Travis Counties Municipal Utility District No. 1 should be treated as a time-sensitive account document. Read the exact due date, amount required, notice method, and contact instructions on the notice, then compare them with the provider details in this guide.

If you have already paid, gather the confirmation number and posting date. If you cannot pay the full amount, call before the stated shut-off date and ask about arrangements, hardship protections, agency referrals, and the minimum amount needed to pause action.

Keep the conversation specific: ask what will stop the order, when the payment must post, whether a reconnection fee applies, and whether the utility requires a separate request for medical, accessibility, or household-protection status.

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