Municipal Department
Provo City Water Resources / Public Works
Serving Provo
Population served
116,288
State system code
FIPS 49
Billing frequency
A dedicated this detail was not publicly posted. Provo's reviewed public pages expose monthly rate tables and account history but do not state one universal bill-generation interval for every customer class.
Provider briefing
How this utility’s billing works
Provo City Water Resources / Public Works operates as a municipal department serving Provo. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing block and meter-size-based structure. Provo publishes a monthly base rate by meter size and has adopted tiered conservation-oriented water pricing; residential rate breaks depend on meter size and usage, with higher tiers intended to allocate peak-demand infrastructure costs.. Bills are generated a dedicated this detail was not publicly posted. provo's reviewed public pages expose monthly rate tables and account history but do not state one universal bill-generation interval for every customer class., and a typical residential cost reference is The public rate page lists a 3/4-inch monthly base rate of $20.50. A precise 5,000-7,000-gallon 2026 total requires the applicable current tier table and meter size; the reviewed page does not expose enough current table detail to calculate a defensible all-in total, so the base component is $20.50 plus tiered usage and any bundled services.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Provo publishes water, wastewater, stormwater, and garbage rates through Public Works. The reviewed current pages do not expose a universal residential sewer winter-average or percentage-of-water formula; customers should use the applicable current utility bill and rate schedule.
Meter and infrastructure notes
Provo's current engineering standards specify Neptune water meters and radio-read meter-box provisions for residential installations. The reviewed customer pages do not publish the utilitywide meter-reading calendar or transmission interval; treat the technology as radio/advanced meter capable without assuming hourly reads for every account.
Emergency water support
Report a leak or water emergency
Provo Water Resources emergency phone 801-852-6789; general customer service is 311 inside Provo or 801-852-6000 outside city limits.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Provo
Provo City Water Resources / Public Works is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.