Payment channels

Pay ST GEORGE CITY WATER SYSTEM

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus Corporation. The City of St. George official utility portal identifies itself as the city online utility payment system powered by Paymentus and offers account login or one-time payment.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. As a separate published IVR number. Utility customer service is 435-627-4700 during Monday-Friday office hours, while the official Paymentus portal is the published automated payment route. The city says payment confirmation numbers are issued by Paymentus after successful online payment.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. . The St. George utility application and Paymentus portal reviewed do not publish a text-to-pay keyword or enrollment procedure. Customers can elect email billing and use Paymentus AutoPay; the portal may display mobile wallet options, but no local SMS payment workflow is documented.

Mail-in address

City of St. George Utilities, 175 East 200 North, St. George, UT 84770. The residential utility application identifies this as the Utilities Office address; the current reviewed materials do not publish a separate lockbox or remittance-only mailing address, so customers should follow the address and instructions printed on their bill.

Counters, drop boxes, and office hours

City of St. George Utilities, 175 East 200 North, St. George, UT 84770. Customer-service and utility-application processing hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.; customer service is 435-627-4700. The application indicates that utility payments and service changes are handled by the Utilities Office, but the accessible current page does not enumerate desk payment instruments or a separate drop-box schedule. Confirm accepted cash, check, card, and money-order methods with the office before visiting.

Accepted digital instruments

What you can use online

Paymentus accepts Visa, MasterCard, Discover, and electronic check according to the live city portal; the portal also displays PayPal, PayPal Credit, Venmo, Google Pay, and Apple Pay icons. Customers can set up AutoPay, and the City offers a 12-month Average Monthly Payment program that requires Paymentus AutoPay scheduled for the bill amount on the due date.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. For a clearly published 2026 online percentage or flat fee. The live Paymentus page describes supported payment methods and posting times but does not expose a fee in the public page text; customers should check the disclosure before final authorization.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by ST GEORGE CITY WATER SYSTEM and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →