Delinquency research · dataset 2026.08
Shut-off and delinquency information for ST GEORGE CITY WATER SYSTEM
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- No fixed grace period is published. Payment is due immediately upon billing and becomes delinquent after the due date reflected on the bill; the city application does not specify an additional calendar-day grace interval before the late charge or shutoff notice.
- Late-fee rules
- A 5% per month late charge is added to the unpaid balance on delinquent utility accounts. The city also states that collection expenses, collection-agency fees, attorney fees, interest, and court costs may be charged when collection action becomes necessary. The FY2026 master fee schedule lists a $10 mailing or processing charge for a shutoff notice and a $20 returned-payment charge.
- Shut-off timeline
- The published application sequence is: the monthly bill is issued with its due date; unpaid service becomes delinquent after that date; the city applies the 5% monthly late charge and charges a $10 shutoff-notice processing or mailing fee; the city may terminate services on a delinquent account after notice; restoration requires bringing all delinquent charges current and paying the reconnection fee. The public materials reviewed do not state an exact day-count from due date to physical shutoff, so no calendar timeline is asserted.
- Warning and notice protocol
- St. George states that a processing fee is charged when a shutoff notice is sent and that delinquent accounts are terminated after notice. The residential and rollover applications do not publish the exact notice delivery sequence, notice lead time, telephone or door-tag protocol, or translated notice procedure. Customers should contact Utility Billing immediately at 435-627-4700 when a notice arrives and should not rely on a presumed grace period.
- Reconnection costs
- The FY2026 master fee schedule lists $25 for service reconnection when an account is in shutoff status. The residential application says same-day connection costs $50 per meter until 4:00 p.m.; a distinct after-hours delinquency reconnection surcharge was not published. All delinquent charges must be paid before restoration, and the city may require additional account or deposit conditions.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Utah
25%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- ST GEORGE CITY WATER SYSTEM public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (UTAH27015) ↗
Search the federal drinking-water database using public water system ID UTAH27015.