Payment research · dataset 2026.08
Payment options for City of Richmond Department of Public Utilities – Water and Wastewater Services
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- EZ-PAY is hosted through secure8.i-doxs.net and the enrolled no-fee account experience is branded MyHQ; Richmond's current public pages do not identify the MyHQ vendor separately. Promise Network Inc. operates the Richmond.promise-pay.com delinquency payment-plan portal.
- Phone payment number
- (804) 646-4646 accepts telephone credit-card payments during Monday-Friday 8:00 a.m.-5:00 p.m. customer-service hours. The same number has a 24-hour, seven-day self-service payment option; press option 2. Richmond's general city service/emergency route is 311 or (804) 646-7000.
- Pay-by-text
- Richmond DPU does not publish a direct utility text-to-pay keyword. Customers enrolled in Richmond PromisePay may provide contact information for payment reminders and other account notifications through text messaging; enrollment is at https://richmond.promise-pay.com and is for a past-due payment arrangement rather than ordinary bill payment. MyHQ provides electronic bills, ACH payments, and AutoPay through the account portal.
- Mail-in payment address
- City of Richmond Department of Public Utilities, P.O. Box 70621, Philadelphia, PA 19176-0621. Make checks payable to City of Richmond Department of Public Utilities and include the DPU account number/payment stub; do not put cash in a drop box or mail cash.
- In-person payment
- Payments may be made at City Hall Finance Office, Room 102, 900 E. Broad Street, Richmond, VA 23219, Monday-Friday 8:00 a.m.-5:00 p.m. A City Hall drop box on the 10th Street side accepts checks and money orders only, and an East District Center drop box also accepts checks and money orders only; neither should receive cash. The Southside Community Service Center, 4100 Hull Street, is open Monday-Friday 8:00 a.m.-5:00 p.m. for utility transactions. Customers should confirm any temporary service changes during the 2026 billing-system transition through DPU at (804) 646-4646.
- Digital payment methods
- MyHQ supports ACH payments, electronic billing, and AutoPay from a bank account without a convenience fee. EZ-PAY accepts debit cards, Visa, Mastercard, Discover, checking, savings, and money-market accounts; credit-card payments are limited to $1,000 per transaction and ACH payments to $100,000. DPU's phone option accepts credit cards, and Richmond PromisePay offers automatic payments and text reminders for enrolled plans.
- Online convenience fees
- MyHQ enrolled-account ACH payments and AutoPay are advertised with no convenience fee. The current Richmond pages do not state a separate EZ-PAY card fee or percentage surcharge in the reviewed 2026 text; customers should review the transaction screen before submitting a debit/credit payment. PromisePay payment plans are described as flexible, and no transaction fee is charged for the plan service in DPU's landlord-payment-plan material.
Directory comparison
Payment-information visibility
| Measure | This provider | Virginia | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 76% | 73% |
| Fee or no-fee amount disclosed | Yes | 21% | 15% |
| Payment fields documented | 8 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
8 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Richmond Department of Public Utilities – Water and Wastewater Services public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- richmond.promise-pay.com reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.