Delinquency research · dataset 2026.08
Shut-off and delinquency information for Fairfax Water (Fairfax County Water Authority)
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Fairfax Water bills are due when rendered, with the standard residential statement providing approximately 30 days before the account becomes subject to a late charge. Water charges unpaid within 30 days of the billing date receive a 10% late payment charge on the Reminder Notice. If the account remains unpaid for 10 days after the Reminder Notice, Fairfax Water may disconnect on or after the date printed on the Third and Final Notice.
- Late-fee rules
- Fairfax Water applies a 10% Late Payment Charge to water charges that remain unpaid 30 days after the billing date; the charge appears on the Reminder Notice. If a check or automatic bank draft is returned, the 2026 schedule lists a $25 returned-payment charge, and a second returned payment within one year ends participation in recurring debit. The utility may also impose the $61 Turn Off/Turn On charge after nonpayment and an additional $58 after-hours restoration charge when the customer requests same-day restoration outside regular hours.
- Shut-off timeline
- Day 0 is the bill's rendering/due date. At day 30 unpaid water charges receive a 10% late payment charge and Reminder Notice. If payment is not received within 10 days after that reminder, Fairfax Water can disconnect on or after the Disconnect Date printed on the Third and Final Notice, meaning the normal sequence is roughly day 40 or later depending on mailing and notice timing. Before restoration after nonpayment, the past-due amount and the $61 Turn Off/Turn On charge must be received; same-day regular-hours restoration is accepted Monday-Friday 8:00 a.m.-4:30 p.m.
- Warning and notice protocol
- Fairfax Water uses a Reminder Notice after the 30-day late-charge trigger and a written Third and Final Notice specifying the Disconnect Date. Customers who paid after a notice but before field action should call the dedicated payment/disconnect number (703) 289-6185 or Customer Service at (703) 698-5800 and provide payment details. Fairfax Water warns that it rarely calls customers to demand immediate payment and that scam callers may imitate utility numbers; verify notices through FWCustomer.org, the official website, or the published numbers.
- Reconnection costs
- The 2026 Fairfax Water schedule lists a $61 Turn Off/Turn On Charge when service was disconnected for nonpayment or noncompliance. Same-day service restoration requests received Monday-Friday 8:00 a.m.-4:30 p.m. are handled during regular office hours. A separate $58 After Hours Service Restoration Charge applies to same-day requests from 4:30-8:00 p.m. Monday-Friday and 8:00 a.m.-4:30 p.m. on Saturdays, Sundays, and holidays. The past-due balance and applicable charges must be received before restoration; no ordinary after-8:00 p.m. restoration schedule is published.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Virginia
42%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Fairfax Water (Fairfax County Water Authority) public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.