Delinquency research · dataset 2026.08
Shut-off and delinquency information for Prince William Water (formerly Prince William County Service Authority) - West System
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Bills are due within 24 days of the bill date. Accounts with past-due balances over $50 are subject to disconnection within 25 days after the due date, described as 49 days from the bill date, with the possible disconnection date shown on the next monthly bill.
- Late-fee rules
- Late payments are assessed a 10% charge. A delinquency fee is charged for each service location not paid by the actual cutoff date, whether or not a physical disconnection occurs; the full past-due balance plus applicable delinquency or after-hours fees must be paid before restoration.
- Shut-off timeline
- If a past-due balance exceeds $50, disconnection may occur within 25 days after the due date, or 49 days from the bill date, and the next monthly bill gives the possible cutoff date. Once a bill carries a past-due amount, termination for the past-due amount occurs on the due date for current charges unless payment is made. The Authority’s goal after payment is to complete restorations the same day by 10:00 p.m., though timing is not guaranteed.
- Warning and notice protocol
- The possible disconnection date is printed on the next monthly bill when a past-due balance over $50 is present. Prince William Water also supports account notifications and payment reminders through its portal; the reviewed current pages do not state a separate phone, text, or door-hanger sequence.
- Reconnection costs
- The full past-due amount and applicable delinquency/after-hours fees must be paid before service restoration. The current public pages refer customers to the Customer Handbook for exact fee amounts; a distinct standard-hours versus after-hours dollar schedule was not exposed in the reviewed current pages.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Virginia
42%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Prince William Water (formerly Prince William County Service Authority) - West System public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.