Relief research · dataset 2026.08
Leak adjustment and assistance information for Alderwood Water & Wastewater District
A high bill does not automatically qualify for a credit. This page states only the provider-specific emergency, leak, or assistance details identified in public material.
Stop active water loss
Use the provider’s emergency route for public-side issues and a qualified repair route for private plumbing.
Preserve the evidence
Keep dated readings, photographs, parts receipts, contractor invoices, and proof that usage returned to normal.
Ask for the exact policy
Confirm the form, filing deadline, eligible repairs, calculation method, and payment expectation during review.
Provider-specific findings
Relief research for this provider
The notes below may document a route, rule, or explicit public-information limit. General preparation steps are not represented as utility policy.
- Emergency reporting route
- (425) 787-0250 is AWWD's after-hours emergency and maintenance number for leaks, water shutoff assistance, main breaks, and urgent field conditions. Customer Service is (425) 743-4605 or (425) 787-0220 during published customer-service hours.
- Leak-adjustment policy
- AWWD recognizes Service Line Leak Adjustments and 50% Leak Adjustments. A leak must be repaired within 60 days of discovery or District notification, and the application should be submitted within the policy's stated filing window after the bill date; the customer must identify the leak location, provide a detailed explanation, photos where useful, and proof of repair such as invoices or receipts. Only one adjustment is allowed per meter in a 24-month period, the minimum credit is $100, and the maximum is $5,000. Approved amounts are calculated under the District formula, including the eligible excess water less the administrative fee and wholesale cost; residential accounts no longer receive sewer credits, while certain non-residential sewer-volume adjustments may be eligible. The application is reviewed over an estimated 30 days, the customer should continue paying the average bill during review, and an approved credit is applied to the account balance rather than refunded unless the account closes.
- Utility assistance program
- AWWD publishes low-income senior and low-income permanently disabled discount programs. Customers should contact (425) 787-0220 for eligibility, application details, and the current credit amount; the reviewed rate page does not state a universal dollar cap or a disabled-veteran-specific reduction. Local charities and Washington 211 may also be relevant for households unable to meet a bimonthly bill.
- State and federal aid connection
- The reviewed AWWD pages identify senior and permanently disabled discounts and refer customers to local assistance resources, including 211, but do not publish a dedicated 2026 Washington LIHWAP application URL or a guaranteed federal credit. Customers should ask AWWD how a state or nonprofit award must be documented and posted, and should request a payment arrangement before the final disconnect notice matures.
Directory comparison
Public-information visibility
| Measure | This provider | Washington | National index |
|---|---|---|---|
| Leak policy identified | Yes | 35% | 35% |
| Utility assistance identified | Yes | 34% | 31% |
| Relief fields documented | 4 of 4 | — | — |
Coverage does not measure generosity, eligibility, available funding, or service quality.
Read the nationwide analysis →Research record
Broad public detail found
4 of 4 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Alderwood Water & Wastewater District public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (WA5301300) ↗
Search the federal drinking-water database using public water system ID WA5301300.