Payment channels

Pay City of Auburn Utility Billing - Water Division

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Merchant Transact / Civic Pay. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(253) 931-3038, option 1, during normal business hours; the City says the automated phone system accepts a MasterCard or VISA and requires the account number in six-digit plus three-digit format.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. Auburn's current utility-billing page publishes online, phone, ACH and drop-box payment methods but no text-to-pay keyword, shortcode or SMS enrollment process.

Mail-in address

City of Auburn, Attn: Utility Billing, 25 West Main Street, Auburn, WA 98001. Customers may also use the remittance address printed on the monthly invoice.

Counters, drop boxes, and office hours

A payment drop box is available at City Hall, 25 West Main Street, Auburn, Washington. Staffed service is at the Customer Service Center, 1 East Main Street, second floor, Annex Building, Monday-Friday 8:00 a.m.-5:00 p.m. The City also describes the application of payments and its 2026 utility sheet lists the drop box, phone and counter options; customers should confirm current counter card/cash acceptance before arrival.

Accepted digital instruments

What you can use online

MasterCard and VISA through the phone system; online card payment through the Merchant Transact portal; checking or savings account withdrawals through the City's Automated Payment Authorization form. The current page does not list Apple Pay, Google Pay, PayPal or Venmo.

2026 transaction pricing

Convenience fees

No fee to use the City's online payment service, according to the current Auburn utility page. Separate delinquent-shutoff, late and after-hours service fees are account/service charges rather than online convenience fees.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Auburn Utility Billing - Water Division and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →