Payment channels

Pay City of Pullman Water Department

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Tyler Technologies Municipal Online Services. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. The reviewed portal page lists utility customer service at 509-334-4555 but not a separate IVR number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. No Pullman text-to-pay enrollment keyword was verified.

Mail-in address

A dedicated this detail was not publicly posted. The reviewed portal page identifies the Utility Billing office at 190 SE Crestview Street, Pullman, WA 99163 but does not expose a separate remittance lockbox address.

Counters, drop boxes, and office hours

Utility Billing, 190 SE Crestview Street, Pullman, WA 99163, Monday through Friday, 8:00 a.m. to 5:00 p.m. The reviewed page did not enumerate all accepted desk instruments.

Accepted digital instruments

What you can use online

Municipal Online Services supports account sign-in, quick pay, recurring account management, and e-billing. Online debit/credit card and eCheck payment are available.

2026 transaction pricing

Convenience fees

Debit/credit card: 3.60% processing fee with a $2.50 minimum. eCheck: $1.95 flat fee. The City states that these processor fees are separate and the City receives none of them.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Pullman Water Department and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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