Payment channels

Pay City of Spokane Utility Billing – Water and Wastewater

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The reviewed city payment pages describe online utility billing but do not identify the portal vendor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

311 within Spokane or 509-755-CITY (2489) outside city limits; the reviewed pages do not identify a separate automated IVR payment number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

No confirmed Spokane text-to-pay keyword or SMS payment enrollment workflow is published. The city provides utility account, assistance, and payment-plan services, but the reviewed pages do not document text-based bill payment.

Mail-in address

A dedicated this detail was not publicly posted. The reviewed Spokane utility pages do not expose a current remittance address in accessible text. Customers should use the payment address printed on the monthly bill.

Counters, drop boxes, and office hours

Utility Billing is at Spokane City Hall, 808 W. Spokane Falls Boulevard, Spokane, WA 99201. Office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.; phone support is 7:00 a.m. to 6:00 p.m. The reviewed pages do not enumerate every counter payment type or drop-box location.

Accepted digital instruments

What you can use online

The city offers online utility payment and budget billing, but the reviewed pages do not itemize card brands, ACH/e-check, Apple Pay, or Google Pay support.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The 2026 residential rate page does not state a universal online card or e-check fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Spokane Utility Billing – Water and Wastewater and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →