Payment channels

Pay City of Yakima Water Division / Utility Services

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-833-735-2348, phone payment line

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. Yakima says prior InvoiceCloud pay-by-text and scheduled-payment enrollments were ended in 2024, and the reviewed current Paymentus page does not publish a replacement keyword or enrollment workflow.

Mail-in address

City of Yakima Utility Billing, P.O. Box 22720, Yakima, WA 98907-2720

Counters, drop boxes, and office hours

Utility Services accepts payments at Yakima City Hall, 129 N. 2nd Street, Monday-Friday 8:30 a.m.-4:30 p.m. lobby hours. Drop boxes are at City Hall and the Harman Center, 101 N. 65th Avenue; do not place cash in drop boxes. A 24/7 kiosk outside City Hall accepts debit, credit, checks, and cash but gives no change for cash payments.

Accepted digital instruments

What you can use online

Paymentus accepts debit card, credit card, and bank-account payments. The customer portal displays Visa, Mastercard, American Express, Discover, electronic check, PayPal, PayPal Credit, Venmo, Google Pay, and Apple Pay.

2026 transaction pricing

Convenience fees

No charge for online payments according to the City's utility page. The reviewed current page does not state a separate phone-payment fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Yakima Water Division / Utility Services and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →