Payment channels

Pay KENNEWICK CITY OF

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as City of Kennewick online services / Paymentus phone-payment system. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(509) 585-4266; Paymentus automated phone payment is reached through Customer Service. It accepts Visa, Mastercard, Discover, and electronic check.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. No text-to-pay keyword or enrollment sequence was published. E-billing and account notifications are available by email.

Mail-in address

A dedicated this detail was not publicly posted. The reviewed current billing page did not state a separate payment lockbox mailing address. Customers may use their bank’s bill-pay service with the Kennewick utility account number.

Counters, drop boxes, and office hours

City Hall, 210 W. 6th Avenue, Kennewick, WA 99336, Monday-Friday 8:30 a.m.-4:30 p.m. City Hall accepts cash, check, and Visa/Mastercard debit or credit cards. A drive-up drop box is available in the east parking lot.

Accepted digital instruments

What you can use online

The free online services portal supports account payments and autopay from checking. Paymentus phone payment accepts Visa, Mastercard, Discover, and electronic check using routing and checking-account information. Online payments post immediately; phone payments carry a transaction fee.

2026 transaction pricing

Convenience fees

Online portal payment: no service fee. Paymentus phone payment: $3.39 per transaction up to $250 according to the current billing page; the 2026 master fee schedule separately lists a $7 convenience fee, so customers should confirm the channel-specific charge before payment.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by KENNEWICK CITY OF and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →