Delinquency research · dataset 2026.08
Shut-off and delinquency information for KENNEWICK CITY OF
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 20 days from the billing date is the statement due date. If a balance remains 30 days after the original billing date, a $10 late-notice processing fee is assessed and a notice is mailed.
- Late-fee rules
- A $10 late-notice processing fee is assessed when a balance remains 30 days after the original billing date. If unpaid after the final payment date on that notice, an $80 delinquent penalty is assessed under the customer-facing billing page; the 2026 master fee schedule lists an $85 delinquent/disconnection fee, so the current statement controls.
- Shut-off timeline
- Every-other-month bill due 20 days after billing; at 30 days after the original billing date a late notice and $10 fee are issued. If the final payment date on that notice passes unpaid, the delinquent penalty applies and service is subject to disconnection.
- Warning and notice protocol
- The City mails a late notice after the 30-day balance threshold. For statements billing February 2025 onward, delinquent accounts no longer receive door hangers; instead, the City initiates a courtesy call. Customers are responsible for keeping contact information current.
- Reconnection costs
- Full account balance must be paid and Customer Service contacted by 3:30 p.m. for reconnection. The current billing page states a $240 same-day after-hours fee after 3:30 p.m.; the 2026 master fee schedule lists $245, so the current account/fee schedule should be confirmed at payment.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Washington
34%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- KENNEWICK CITY OF public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (WA5338100) ↗
Search the federal drinking-water database using public water system ID WA5338100.