Payment channels

Pay LACEY WATER DEPARTMENT

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus. The City states that Paymentus is its only contracted online payment company and provides both customer registration and one-time payment access through the portal.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-844-205-7467. The interactive voice system provides payment and account information 24 hours a day, 7 days a week; the account number is required.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. . The City publishes Paymentus web payments, 24/7 IVR, mail, and drop-box channels, but the current official utility pages do not publish a text-to-pay keyword, enrollment workflow, or SMS payment number.

Mail-in address

City of Lacey, P.O. Box 34210, Seattle, WA 98124-1210. The City warns that USPS delivery is currently estimated at approximately 10 to 12 days and recommends online, in-person, or drop-box payment when timing is important.

Counters, drop boxes, and office hours

Primary counter: City of Lacey Utility Billing, City Hall, 420 College Street SE, Lacey, WA 98503. Current Utility Billing hours are Monday through Friday, 9:00 a.m. to noon and 1:00 to 4:00 p.m., excluding holidays; phone lines also close from noon to 1:00 p.m. A payment drop box is located outside City Hall next to the ballot box, and another is inside the Utility Billing Office. The public page does not provide a complete counter-by-counter list of accepted instruments, but it identifies debit or credit cards, checking-account payments, and checks as available payment methods; the department does not accept post-dated handwritten checks.

Accepted digital instruments

What you can use online

Paymentus accepts debit or credit card payments and electronic checking-account payments using the routing number and account number. The City also offers 24/7 IVR payment and account access at 1-844-205-7467, and the portal supports stored payment methods for registered customers.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. . The current City payment and portal pages identify Paymentus and the required card or bank-account information but do not publish a 2026 online card, ACH, or e-check convenience fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by LACEY WATER DEPARTMENT and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →