Delinquency research · dataset 2026.08
Shut-off and delinquency information for Parkersburg Utility Board
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- At least 20 days after mailing: the PUB rule requires the latest pay date to be not less than 20 days after the bill is mailed before the delinquent penalty condition applies.
- Late-fee rules
- A 10% penalty is assessed when the account is not paid by the latest pay date shown on the bill. PUB also lists a $25 field-payment administrative fee when service has been scheduled for nonpayment and the customer pays in the field, and a $25 charge to re-establish service after a nonpayment or rule violation.
- Shut-off timeline
- The reviewed PUB pages do not expose a complete day-by-day calendar from the first missed due date to physical termination. The bill’s latest pay date and delinquent-service procedures control, and the utility’s published rules allow service to be turned off for nonpayment after the applicable notice and collection process.
- Warning and notice protocol
- PUB provides CodeRED registration for notices of service interruptions or serious water and sewer issues, but the reviewed official billing pages do not specify whether ordinary delinquency warnings use automated calls, texts, pink notices, door hangers, or a fixed sequence. Customers should contact Customer Services before the past-due date to resolve a disputed bill.
- Reconnection costs
- $25 re-established-service charge after water is turned off for nonpayment, rule violation, or fraudulent use. PUB also lists a separate $25 administrative field-payment charge; no higher after-hours restoration amount was exposed.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
West Virginia
31%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Parkersburg Utility Board public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (WV3305407) ↗
Search the federal drinking-water database using public water system ID WV3305407.