Delinquency research · dataset 2026.08
Shut-off and delinquency information for West Virginia-American Water Company
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 21 days from the bill date for the standard current wastewater usage tariff before the delayed-payment penalty applies; the customer’s individual bill and the applicable community tariff control if a local schedule differs. A bill not received does not extend the due date or remove the consequences of nonpayment.
- Late-fee rules
- The current standard wastewater tariff is net and adds a one-time 10% delayed-payment penalty to the unpaid net current amount when the bill is not paid within 21 days of the bill date; the tariff says this is a payment penalty, not interest. A returned-check service charge equals the bank fee assessed, capped at $15 under the current wastewater tariff. Local water or sewer tariffs may contain corresponding late and returned-payment provisions, and applicable municipal taxes and infrastructure surcharges remain payable.
- Shut-off timeline
- The filed company terms permit disconnection for a delinquent account with notice under West Virginia PSC Water Rule 4.8.a. The reviewed statewide customer pages and tariff do not publish one universal calendar such as due date plus a fixed number of days to field termination; wastewater service can also trigger water termination when a sewer provider has a termination agreement. After disconnection, restoration requires all past-due billings, penalties or interest, and the applicable reconnection or administrative charge, subject to PSC rules and any deferred-payment agreement.
- Warning and notice protocol
- West Virginia American Water sends bills, reminders, past-due notices, and shut-off notices to the address on the account, and customers may add a third party to receive copies of reminders and shut-off notices. The filed terms require notice for nonpayment under PSC Water Rule 4.8.a, but the reviewed public pages do not disclose a universal colored-paper notice, automated-call sequence, text keyword, door hanger, or fixed final-warning day count. Customers should contact 1-800-685-8660 before the due date when hardship exists so representatives can discuss an installment plan or budget billing.
- Reconnection costs
- The statewide water tariff applies a $20 reconnection charge when water service was discontinued for nonpayment of water charges; the charge can be added to a deferred-payment balance. Where water was terminated for a sewer bill under a local termination agreement, the sewer utility’s approved disconnection, administrative, or reconnection charge controls, commonly $25 in the cited agreements. The reviewed statewide materials do not publish a separate after-hours restoration price; after-hours self-service or emergency handling does not create a documented universal surcharge.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
West Virginia
31%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- West Virginia-American Water Company public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.