Payment research · dataset 2026.08
Payment options for GREEN BAY WATERWORKS
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- InvoiceCloud for one-time online payments; Green Bay Water e-Care for account login and usage history.
- Phone payment number
- 855-731-9912 (24-hour automated phone payment line). Green Bay Water customer service is 920-448-3480.
- Pay-by-text
- Green Bay Water InvoiceCloud FAQ states that customers can enroll in Pay by Text while making an online payment or by signing in to the account and selecting the Pay by Text option. The customer must complete the confirmation sent to the phone; after enrollment, bill notifications are sent by text in addition to email and the customer may reply to pay using the default payment method. The current public page does not publish a separate keyword or short code.
- Mail-in payment address
- Green Bay Water Utility, P.O. Box 1210, Green Bay, WI 54305-1210. The utility ACH agreement directs customers to return the agreement and voided check to this same mailing address.
- In-person payment
- Green Bay Water Utility customer office: 631 South Adams Street, Green Bay, WI 54301. Public hours are Monday through Thursday 7:00 a.m.–4:30 p.m. and Friday 7:00–11:00 a.m.; closed weekends and most national holidays. The payment system also provides an after-hours drop box at the drive-up window. The public customer pages do not list a separate cashier fee schedule or additional satellite counter locations.
- Digital payment methods
- InvoiceCloud/e-Care accepts Visa, MasterCard, and Discover credit or debit cards and electronic checks drawn from a checking or savings account. The utility also offers free Checkfree ACH autopay, in which the bank account is debited on the due date. Customers can use one-time payment without registration, registered account payments, scheduled payments, paperless billing, and Pay by Text.
- Online convenience fees
- The public Green Bay Water payment page does not state the ordinary 2026 InvoiceCloud convenience fee. It does state a $35 fee for a failed electronic-check payment or credit-card chargeback. The free Checkfree automatic bank-debit service has no Green Bay Water service charge, although the customer financial institution may impose its own charge.
Directory comparison
Payment-information visibility
| Measure | This provider | Wisconsin | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 78% | 73% |
| Fee or no-fee amount disclosed | Yes | 15% | 15% |
| Payment fields documented | 8 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
8 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- GREEN BAY WATERWORKS public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- EPA SDWIS / ECHO lookup (WI4050356) ↗
Search the federal drinking-water database using public water system ID WI4050356.