Municipal Department
Madison Water Utility
Serving Madison
Population served
272,000 people (EPA SDWIS active CWS PWS WI1130224)
State system code
FIPS 55
Billing frequency
Monthly; Madison Municipal Services bills are monthly.
Provider briefing
How this utility’s billing works
Madison Water Utility operates as a municipal department serving Madison. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as PSC-regulated metered water with $14.00 monthly base charge and increasing usage tiers effective May 1, 2026: $5.70 first 3,000 gallons, $7.71 next 3,000, $9.47 next 3,000, $13.74 next 5,000, and $17.67 above 14,000.. Bills are generated monthly; madison municipal services bills are monthly., and a typical residential cost reference is Madison lists an average monthly residential water charge of $38.81 under the effective 2026 schedule, before sewer, stormwater, landfill, and other municipal services.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Madison bills sewer and stormwater on the municipal services bill; the reviewed water-rate page did not expose a universal winter-average formula.
Meter and infrastructure notes
Madison's conservation tool can show weekly, daily, and hourly use and issue email alerts; the reviewed pages did not identify one universal AMI/AMR vendor or interval.
Emergency water support
Report a leak or water emergency
608-266-4661 for Madison Water Utility service/emergency routing.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Madison
Madison Water Utility is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.