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Payment research · dataset 2026.08

Payment options for RACINE WATERWORKS

This page identifies provider-specific public payment information without accepting payments or asking for account credentials.

Provider-published destination

Official online route identified

Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.

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Provider-specific findings

Payment research for this provider

The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.

Payment platform
Payment Service Network (PSN, identified on the City page as an Invoice Cloud service) and ACI Payments. PSN provides the City payment route and automated phone number; ACI is the alternate credit-card-only route.
Phone payment number
PSN: 877-390-7368 for payment by credit card or checking or savings account. ACI: 800-272-9829 for credit-card payment using jurisdiction code 5894. Utility billing questions: 262-636-9181; City Hall customer service after the February 2026 consolidation: 262-636-9171.
Mail-in payment address
Water & Wastewater Utilities, P.O. Box 14247, West Allis, WI 53214. Make checks payable to City of Racine and include the payment stub so the lock-box payment is applied correctly.
In-person payment
Since February 2, 2026, in-person utility payments are accepted at City Hall, Customer Service Counter, Room 103, 730 Washington Avenue, Racine, WI 53403, Monday through Friday, 8:00 a.m. to 4:30 p.m. Tri City Bank, 2704 Lathrop Avenue, Racine, WI, also accepts payments when the customer brings the payment stub; the City lists phone 262-554-5550 for that location. The City states there is no extra in-person fee. A 24-hour red drop box is on the west side of City Hall. The former City Hall Annex, 800 Center Street, Room 227, is closed for utility payments and no longer has a drop box.
Digital payment methods
PSN accepts credit cards and checking or savings account payments; PSN also supports recurring ACH and phone payment. ACI accepts credit card payments only. The City offers automatic withdrawal from checking or savings accounts, with a voided check required for checking enrollment and approximately 30 days for processing. The payment page does not enumerate card brands.
Online convenience fees
PSN: 2.9% processing fee for credit-card payments and $0.45 processing fee for checking or savings-account payments. ACI: $5.50 processing fee for credit-card payments. The City lists no extra fee for the stated in-person payment locations.

Directory comparison

Payment-information visibility

MeasureThis providerWisconsinNational index
Usable payment URL identifiedYes78%73%
Fee or no-fee amount disclosedYes15%15%
Payment fields documented7 of 8——

This comparison measures directory documentation, not payment quality, cost, or provider performance.

Research record

Broad public detail found

7 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

88%

Details not confirmed in the reviewed public material

  • Pay-by-text

“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.

Primary verification routes

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