Payment channels

Pay RACINE WATERWORKS

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Payment Service Network (PSN, identified on the City page as an Invoice Cloud service) and ACI Payments. PSN provides the City payment route and automated phone number; ACI is the alternate credit-card-only route.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

PSN: 877-390-7368 for payment by credit card or checking or savings account. ACI: 800-272-9829 for credit-card payment using jurisdiction code 5894. Utility billing questions: 262-636-9181; City Hall customer service after the February 2026 consolidation: 262-636-9171.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. . The current Racine Water Utility payment page publishes PSN, ACI, ACH, mail, in-person, and drop-box options but no text-to-pay keyword or SMS payment enrollment workflow.

Mail-in address

Water & Wastewater Utilities, P.O. Box 14247, West Allis, WI 53214. Make checks payable to City of Racine and include the payment stub so the lock-box payment is applied correctly.

Counters, drop boxes, and office hours

Since February 2, 2026, in-person utility payments are accepted at City Hall, Customer Service Counter, Room 103, 730 Washington Avenue, Racine, WI 53403, Monday through Friday, 8:00 a.m. to 4:30 p.m. Tri City Bank, 2704 Lathrop Avenue, Racine, WI, also accepts payments when the customer brings the payment stub; the City lists phone 262-554-5550 for that location. The City states there is no extra in-person fee. A 24-hour red drop box is on the west side of City Hall. The former City Hall Annex, 800 Center Street, Room 227, is closed for utility payments and no longer has a drop box.

Accepted digital instruments

What you can use online

PSN accepts credit cards and checking or savings account payments; PSN also supports recurring ACH and phone payment. ACI accepts credit card payments only. The City offers automatic withdrawal from checking or savings accounts, with a voided check required for checking enrollment and approximately 30 days for processing. The payment page does not enumerate card brands.

2026 transaction pricing

Convenience fees

PSN: 2.9% processing fee for credit-card payments and $0.45 processing fee for checking or savings-account payments. ACI: $5.50 processing fee for credit-card payments. The City lists no extra fee for the stated in-person payment locations.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by RACINE WATERWORKS and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →