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Delinquency research · dataset 2026.08

Shut-off and delinquency information for RACINE WATERWORKS

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Late-fee rules
The City’s public customer pages and the reviewed PSC operating-rules excerpt do not state one universal current residential late-fee percentage or dollar amount. Delinquent balances may be collected under Wisconsin law and can be levied as a property tax charge where applicable. Any late charge shown on a customer bill is account-specific and should be confirmed with Water and Wastewater Utilities at 262-636-9181.
Shut-off timeline
When a formal disconnection notice is issued, the notice gives the customer 10 days to pay arrears or contact the utility for a deferred-payment or other suitable arrangement. If the customer fails to pay or arrange an agreement, the utility may proceed with disconnection at the curb stop. A residential medical emergency supported by a Wisconsin physician or public-health official can delay disconnection up to 21 days for the stated emergency period. The exact initial billing-to-notice calendar is not published as a single universal schedule.
Warning and notice protocol
The PSC operating rules include a written disconnection notice showing the current charge and previous unpaid balance, a 10-day deadline, instructions to dispute the arrears or seek a deferred-payment agreement, and a warning about a reconnection charge. The notice asks customers to report serious illness and explains the medical-emergency delay. The rules also provide deferred payment agreements requiring a reasonable initial payment, monthly installments, and all future bills paid by their due dates. No current Racine page identifies automated-call or text-warning sequences.
Reconnection costs
$50 during normal business hours and $70 after normal business hours under the Racine Water Works Commission Schedule R-1. The charge includes reinstalling a meter and turning on the curb-stop valve if necessary; the PSC schedule states a utility may not charge for disconnecting a customer. A reconnection charge applies to both voluntary disconnection and nonpayment shutoff.

Documentation context

4 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

Wisconsin

30%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

4 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

80%

Details not confirmed in the reviewed public material

  • Grace period

“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.

Primary verification routes

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