Delinquency research · dataset 2026.08
Shut-off and delinquency information for Cheyenne Board of Public Utilities
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- A delinquent-bill notice provides seven days to request review, and payment is due within 15 days from the date of notice before shutoff under the reviewed City code. The exact bill cadence is account-specific.
- Late-fee rules
- The BOPU/City code provides for a late penalty established annually by BOPU and requires payment before service is resumed; the reviewed FY2026 materials do not state the exact penalty amount.
- Shut-off timeline
- If the customer does not request review within seven days of the delinquent notice and does not pay within 15 days from the notice date, water may be shut off. The late penalty and charges must be paid before restoration.
- Warning and notice protocol
- The City code provides a delinquent-bill notice with an opportunity for review; the reviewed pages do not specify additional automated-call, text or door-hanger steps.
Documentation context
4 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Wyoming
25%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
4 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
80%
Details not confirmed in the reviewed public material
- Reconnection costs
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- Cheyenne Board of Public Utilities public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (WY5600011) ↗
Search the federal drinking-water database using public water system ID WY5600011.