Payment research · dataset 2026.08
Payment options for Central Alabama Water (successor to Birmingham Water Works Board)
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Phone payment number
- 1-877-565-3802. The automated payment line accepts transactions of $500 or less and applies a $2.49 processing fee. Payments made before 7:00 p.m. are generally posted the next day; payments after 7:00 p.m. may post within 48 hours.
- Mail-in payment address
- Central Alabama Water, P.O. Box 830269, Birmingham, AL 35283-0269. General forms and customer-relations correspondence are directed to Central Alabama Water, Attention: Customer Relations Department, 3600 1st Ave N, Birmingham, AL 35222; customers should use the P.O. Box for check or money-order remittances.
- In-person payment
- The principal Customer Payment Center is 101 35th Street North, Birmingham, AL 35222. Lobby and drive-through hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.; a drop box is available 24 hours and payments placed there post the next business day. Customers may also use Birmingham-area Walmart Money Centers with the CAW bill or account number, paying by cash or debit card; Walmart states a $2 transaction fee and immediate posting. Customer-care phone support is Monday through Friday, 7:00 a.m. to 6:00 p.m.
- Digital payment methods
- The official payment pages identify checking-account/e-check payments as free through the online portal, credit and debit cards online or by phone with the stated processing fee, online electronic payments, PayPal, and automated phone payment. The pages do not confirm Apple Pay, Google Pay, or a complete card-brand list.
- Online convenience fees
- $2.49 per online credit/debit-card transaction and $2.49 for guest-payment transactions. Online checking-account payments are advertised as free. The phone-payment option also carries a $2.49 fee; Walmart separately charges $2 per payment.
Directory comparison
Payment-information visibility
| Measure | This provider | Alabama | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 58% | 73% |
| Fee or no-fee amount disclosed | Yes | 10% | 15% |
| Payment fields documented | 6 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
6 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
75%
Details not confirmed in the reviewed public material
- Payment platform
- Pay-by-text
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- Central Alabama Water (successor to Birmingham Water Works Board) public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.