Delinquency research · dataset 2026.08
Shut-off and delinquency information for Central Alabama Water (successor to Birmingham Water Works Board)
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- More than 30 days past due places an account in delinquent status. The public FAQ does not promise a separate grace period after the printed due date; any unpaid past-due balance is subject to disconnection at any time.
- Late-fee rules
- The reviewed 2026 customer FAQ does not publish a separate percentage late charge. It states that unpaid bills more than 30 days past due are delinquent, that customers are notified by phone call and letter, and that a missed payment on an installment arrangement immediately fast-tracks the account back into disconnect status. Returned checks are subject to a $37 fee according to the published miscellaneous-fee schedule.
- Shut-off timeline
- The published progression is: the monthly bill shows any past-due amount; once the unpaid balance is more than 30 days past due the account is delinquent; the customer receives phone and letter notification; and an unpaid past-due account may then be disconnected at any time. The official FAQ does not state a fixed calendar day between the notice and physical shutoff. A payment arrangement can prevent disconnection if maintained, but a missed installment immediately returns the account to disconnect status.
- Warning and notice protocol
- Central Alabama Water says the monthly bill identifies past-due amounts and that delinquent customers are notified by both telephone call and letter. It does not publish a current notice color, number of days between notices, text-alert sequence, door hanger protocol, or statutory notice template.
- Reconnection costs
- $63.00 for a delinquent residential reconnection involving a meter two inches or smaller, with the entire account balance required; the published fee schedule lists $101.00 for meters larger than two inches. An after-hours service fee of $107.00 applies when service is requested after 3:00 p.m. The customer may also owe a deposit, outstanding balance, or other applicable charges.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Alabama
18%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Central Alabama Water (successor to Birmingham Water Works Board) public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.