Decatur Utilities (Municipal Utilities Board of Decatur)
Greater Decatur area, including Decatur and routine resale customers in Hartselle, Limestone County, Northeast Morgan County, and Trinity
Population reference
Decatur Utilities’ public water-source material states that the system serves approximately 25,000 customers in all portions of Decatur and routinely provides water to the City of Hartselle, Northeast Morgan County Water District, Limestone County, and the Town of Trinity. The system therefore substantially exceeds the 3,300-person threshold; the customer count is more useful than a population conversion because it includes resale systems.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly, for approximately 30 days of utility service. Service dates are printed on the statement. Customers may also enroll in budget billing, which averages the previous 12 months and is reevaluated every six months while actual usage remains shown on the bill.
- Rate structure
- Monthly fixed access charge by meter size plus declining block water usage charges per 1,000 gallons. The June 2026 residential schedule lists a 5/8-inch water access charge of $15.55 and $1.6519 per 1,000 gallons for the first 10,000 gallons, then $1.5140 for the next 10,000, $1.4292 for the next 30,000, and progressively lower rates for higher blocks. Wastewater is separately charged at $30.00 per month for a 5/8-inch meter plus $3.2550 per 1,000 gallons.
- Residential cost reference
- Using the June 2026 5/8-inch schedule and 5,000 gallons, the illustrative water charge is about $15.55 + (5 × $1.6519) = $23.81, and the wastewater charge is about $30.00 + (5 × $3.2550) = $46.28, for an estimated combined water/wastewater subtotal of approximately $70.09 before any other utility services, taxes, or account-specific adjustments.
- Wastewater and sewer calculation
- Wastewater is billed from metered water usage at $3.2550 per 1,000 gallons plus the applicable meter-size access charge. During April–September billing, Decatur Utilities caps the wastewater portion using the customer’s average winter usage, generally November–March, to avoid charging summer lawn watering, pool filling, and car washing as sewer flow. The customer’s statement and current rate sheet control the exact seasonal cap calculation.
- Meter reading
- Decatur Utilities bills monthly for approximately 30 days and provides SmartHub account access, historical usage, and bill-management tools. The reviewed current pages do not identify a specific water-meter AMI/AMR vendor, hourly transmission interval, or route-reader schedule. The supported description is periodic utility meter reading with SmartHub digital account history and a seasonal sewer-averaging rule.
- New-account deposit
- The updated January 1, 2026 residential schedule lists a $25 water deposit and $45 wastewater deposit; receiving all four DU-billed services produces a $250 total deposit. Residential deposits may be waived with a favorable DU credit report and are refunded after five years of good payment history with no collection activity and no more than one late payment, or at termination. Required application documents include government photo ID, a second ID, and ownership or lease documentation.
- Activation or transfer fee
- The current public service-fee schedule lists a $15 setup fee per meter. New residential service can be initiated online, in the office, by phone, or by email during Monday–Friday 8:00 a.m.–4:30 p.m. Transfers require 24-hour notice; customers with five years of service and a good payment record may transfer by phone, while others may need to visit the office and have the deposit re-determined.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
Alabama
35%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Decatur Utilities (Municipal Utilities Board of Decatur) public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.