Delinquency research · dataset 2026.08
Shut-off and delinquency information for Decatur Utilities (Municipal Utilities Board of Decatur)
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 14 days after the due date shown on the bill for current charges. The billing page states that an account is subject to cutoff if it remains unpaid after those 14 days.
- Late-fee rules
- A late fee is assessed on any amount not paid by the due date, but the reviewed public billing page does not disclose the exact current percentage or fixed-dollar calculation. A returned check is $30. Customers should use the bill’s past-due line and contact Customer Service at (256) 552-1400, option 4, for the exact delinquent balance.
- Shut-off timeline
- The bill provides the due date, then allows 14 days for current charges; after that period the account is subject to cutoff for nonpayment. The customer-facing bill guide warns that service may be cut off if the bill is not paid within 10 days after the due date, so the printed bill should be treated as controlling if it differs from a general web summary. Reconnection requires the outstanding balance and applicable fees to be paid and separately arranged.
- Warning and notice protocol
- Decatur’s bill guide warns customers that the due date is printed on the statement and that cutoff can occur after the stated post-due period; it recommends contacting Customer Service before disconnection if payment will be difficult. The reviewed pages do not specify a complete automated-call, SMS, colored-mailer, door-hanger, or statutory notice sequence. Online and phone payments should be confirmed before assuming a pending cutoff has been cancelled.
- Reconnection costs
- $80 for residential reconnection during normal business hours, Monday–Friday 8:00 a.m.–4:30 p.m.; $125 after hours, payable through the automated payment options or by phone. The service-fee page also lists a $250 service-truck reconnect charge for applicable field work and a $45 after-hours service charge, which may be account- or work-order-specific rather than a substitute for the standard residential reconnection fee.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Alabama
18%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Decatur Utilities (Municipal Utilities Board of Decatur) public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.