Municipal Department
Decatur Utilities
Serving Decatur and Decatur Utilities water/wastewater service areas
Population served
77,103 people (EPA SDWA system estimate)
State system code
FIPS 01
Billing frequency
Monthly; DU bills for approximately 30 days of utility service. The statement displays the service dates, due date, and current charges.
Provider briefing
How this utility’s billing works
Decatur Utilities operates as a municipal department serving Decatur and Decatur Utilities water/wastewater service areas. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing-block metered water plus fixed meter charge, with a separate fixed-plus-volume wastewater rate. The June 2026 residential rate sheet lists water at $1.6519 per 1,000 gallons for the first 10,000 gallons, $1.5140 for the next 10,000, then lower blocks; a 5/8-inch water meter has a $15.55 monthly access fee. Wastewater is $3.2550 per 1,000 gallons plus a $30.00 5/8-inch meter fee.. Bills are generated monthly; du bills for approximately 30 days of utility service. the statement displays the service dates, due date, and current charges., and a typical residential cost reference is Approximately $74.99 per month for 6,000 gallons on a 5/8-inch meter under the June 2026 sheet: water $15.55 + (6 x $1.6519) = $25.46, wastewater $30.00 + (6 x $3.2550) = $49.53. The estimate excludes electricity, gas, refuse, and any summer wastewater cap effect.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Wastewater is billed from metered water use at $3.2550 per 1,000 gallons plus the meter-size wastewater access fee. During April-September billing, DU caps the residential wastewater portion using average winter usage because outdoor watering, pools, and car washing can increase summer water consumption; the exact customer cap depends on the winter average.
Meter and infrastructure notes
DU’s SmartHub system provides current and historical billing information plus daily, monthly, and annual usage graphs, but the reviewed water pages do not identify the physical meter technology or a fixed route-read schedule. The bill covers approximately 30 days of service.
Emergency water support
Report a leak or water emergency
256-552-1400, option 4, for water leaks or quality questions Monday-Friday, 8:00 a.m.-4:30 p.m.; option 2 after hours for water interruptions, leaks, quality questions, and sanitary-sewer emergencies.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Decatur and Decatur Utilities water/wastewater service areas
Decatur Utilities is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.