Delinquency research · dataset 2026.08
Shut-off and delinquency information for Decatur Utilities
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 14 days after the due date for current charges; accounts are subject to cutoff if not paid after that period.
- Late-fee rules
- A late fee is assessed on any amount not paid by the due date shown on the bill. The reviewed DU pages do not state the percentage or flat dollar amount of the late fee. A returned check costs $30; tampering and service-truck charges are separate from ordinary delinquency.
- Shut-off timeline
- The bill’s due date starts the 14-day post-due-date period. If current charges remain unpaid after 14 days, the account is subject to cutoff. The reviewed residential page does not publish a more detailed notice-to-field-shutoff calendar.
- Reconnection costs
- $80 for residential reconnection during normal business hours Monday-Friday, 8:00 a.m.-4:30 p.m.; $125 after hours, payable through automated payment options or by phone. A $250 service-truck reconnect is a separate service fee and is not identified as the ordinary residential delinquency fee.
Documentation context
4 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Alabama
18%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
4 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
80%
Details not confirmed in the reviewed public material
- Warning and notice protocol
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- Decatur Utilities public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.