Municipal Department
Dothan Utilities - Water and Wastewater
Serving City of Dothan and Dothan Utilities service area in the Wiregrass region
Population served
97,146 people (EPA SDWA active CWS queue estimate)
State system code
FIPS 01
Billing frequency
Monthly; the Dothan water tariff is stated as monthly meter-size and usage charges.
Provider briefing
How this utility’s billing works
Dothan Utilities - Water and Wastewater operates as a municipal department serving City of Dothan and Dothan Utilities service area in the Wiregrass region. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing block tiers with a monthly meter charge. For inside-city urban residential customers, the 5/8-by-3/4-inch base is $6.67; usage is $2.00 per 1,000 gallons for 0-3,000 gallons, $2.39 for 3,001-10,000, $2.75 for 10,001-60,000 and $3.72 above 60,000. Rural residential customers have a separate higher schedule.. Bills are generated monthly; the dothan water tariff is stated as monthly meter-size and usage charges., and a typical residential cost reference is For an inside-city 5/8-by-3/4-inch residential meter using 7,000 gallons, the water component is approximately $22.23 before sewer, garbage, taxes or other charges: $6.67 base plus $6.00 for the first 3,000 gallons and $9.56 for the next 4,000. The reviewed pages did not expose a complete sewer schedule sufficient to state a combined total.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Dothan Utilities bills water and wastewater on the municipal utility account, and the City provides a separate sewer discount and leak-adjustment workflow. The reviewed current pages do not publish the full residential sewer formula or a winter-average calculation; customers should use the account-specific sewer schedule and any approved adjustment form.
Meter and infrastructure notes
Dothan's ordinance materials authorize Advanced Metering Infrastructure and allow a customer refusing an AMI meter to receive a manual meter with a $25 monthly manual-reading charge. The reviewed pages do not state a universal AMI transmission interval or route schedule.
Emergency water support
Report a leak or water emergency
334-615-3302 for Dothan Utilities Dispatch. Dispatch is staffed Monday-Friday 6:00 a.m.-10:00 p.m.; outside those hours Police Communications at 334-615-3300 can dispatch utility personnel. Dothan states that utility emergency coverage is 24 hours a day, 7 days a week.
Official starting point
Choose the right next step
Reading this profile
A practical reference for City of Dothan and Dothan Utilities service area in the Wiregrass region
Dothan Utilities - Water and Wastewater is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.