Delinquency research · dataset 2026.08
Shut-off and delinquency information for Dothan Utilities - Water and Wastewater
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Shut-off timeline
- The reviewed current pages do not publish a universal bill-date-to-shutoff calendar. Internet payments made after a nonpayment or returned-item cutoff has been scheduled do not automatically stop the process; the customer must call 334-615-4100 option 3. City ordinance materials describe service disconnection after delinquency and restrictions on after-hours reconnection.
- Warning and notice protocol
- The reviewed public payment pages do not specify the number of mailed notices, calls, texts or door hangers before cutoff. Dothan offers an extension request and fee-waiver workflow; customers should request an extension before the account is scheduled for disconnection and then confirm payment with Collections.
- Reconnection costs
- Connection/service fees are $25 during normal hours, $35 for same-day service requested after noon or weekday after-hours processing, and $70 for weekends/holidays under the published connection schedule; no service is provided after 9 p.m. A service call caused by a midnight disconnection can carry a $65 after-hours fee. The exact delinquency-reconnect charge depends on the account and reason for cutoff.
Documentation context
3 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Alabama
18%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Partial public detail found
3 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
60%
Details not confirmed in the reviewed public material
- Grace period
- Late-fee rules
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- Dothan Utilities - Water and Wastewater public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.