Delinquency research · dataset 2026.08
Shut-off and delinquency information for Dothan Utilities
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The ordinance states that bills are payable upon receipt and subject to termination if not paid by the due date; the current code-change material identifies disconnection 28 days after the bill date for ordinary delinquency. Returned-item cases can follow a shorter, separately noticed process.
- Late-fee rules
- If the bill is not fully paid by the due date, Dothan assesses a delinquent fee equal to 5% of the unpaid balance, with a $5 minimum. The Finance Director may waive a fee for a justifiable reason, and a qualifying senior citizen age 65 or older may apply for a permanent delinquent-fee waiver. The 2026 code-change material lists a $30 returned-item fee.
- Shut-off timeline
- For ordinary postpay delinquency, the current municipal code materials identify a 28-day-after-bill-date cutoff. Terminations for nonpayment are limited to 8:00 a.m.–4:00 p.m. Monday–Friday, excluding legal holidays and the day before a legal holiday, and are not performed when freezing temperatures or temperatures above 100°F are expected. Returned items and certain prepay or inactive-meter situations can be handled under different rules; all delinquent bills and fees must be paid before reconnection.
- Warning and notice protocol
- Dothan’s public pages document the cutoff date and payment warning responsibility but do not publish a full call, SMS, mailer, or door-hanger sequence. An internet payment does not automatically remove an account from the cutoff list; a customer with scheduled disconnection must call Utility Collections at (334) 615-4100, option 3, to notify the city. Payments after 2:00 p.m. are applied the following business day, which is a material customer warning when a cutoff is pending.
- Reconnection costs
- The standard new or transfer connection fee is $25 when the work order is processed before noon and $35 for a same-day request after noon. A public Dothan service form states that a service call caused by a midnight disconnection carries a $65 after-hours fee. There is no after-hours reconnection privilege for certain returned-item or agreement-default cases, and a nonpayment reconnection requires all delinquent bills and fees plus any increased deposit to be paid.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Alabama
18%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Dothan Utilities public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.