Dothan Utilities
Dothan and surrounding Wiregrass service area
Population reference
The City of Dothan describes this as a municipally owned and operated electric, potable-water, and wastewater utility serving Dothan and the southeastern Alabama Wiregrass area. The reviewed public pages do not publish a current system-population total, but the municipal service base plainly exceeds 3,300 residents and includes some adjacent customers and wholesale water recipients.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly utility billing is the supported operating pattern; the public rate ordinances express residential and sewer charges as monthly meter and usage charges. The reviewed pages do not publish each route’s exact billing date.
- Rate structure
- Monthly fixed meter charge plus increasing usage blocks billed per 1,000 gallons. For urban residential service inside Dothan, the current October 1, 2025 schedule lists a 5/8-by-3/4-inch base charge of $6.67, then $2.00 per 1,000 gallons through 3,000 gallons, $2.39 from 3,001–10,000 gallons, $2.75 from 10,001–60,000, and $3.72 above 60,000. Rural residential rates use different fixed charges and tiers; an annual 2.85% October adjustment is specified in the ordinance.
- Residential cost reference
- For an urban 5/8-by-3/4-inch residential meter using 5,000 gallons, the published schedule produces approximately $17.45 for water before tax and sewer: $6.67 base, $6.00 for the first 3,000 gallons, and $4.78 for the next 2,000. Dothan’s 4% utility tax applies to city water sales. Sewer is billed separately from metered water and has a $7.80-per-1,000-gallon residential rate with a 2,000-gallon minimum under the published schedule, so the illustrative combined bill is approximately $58.45 before any discounts, taxes, or other services.
- Wastewater and sewer calculation
- Dothan sewer rates are volume-based on metered water billed. The official schedule states that domestic/residential sewer charges use a per-1,000-gallon rate with a minimum based on 2,000 gallons and a maximum based on 15,000 gallons; the listed rate is $7.80 per 1,000 gallons. Commercial and industrial minimums use different water-consumption thresholds. A qualified senior citizen using no more than 3,000 gallons of sewage per month may receive a $2.00 sewer reduction after the required documentation and Finance approval.
- Meter reading
- Dothan’s Utility Services division is responsible for reading electric, water, and sewer meters. The MyUsage account exposes daily consumption and account alerts, but the reviewed official pages do not identify a specific AMI/AMR hardware vendor, universal hourly transmission interval, or route-calendar schedule. The supported description is municipal meter reading with digital consumption reporting available through MyUsage.
- New-account deposit
- Residential deposits range from $0 to $500 based on recent credit history and Dothan payment history, and the deposit can cover any combination of electric, water, sewer, and garbage. A prepay account does not require a deposit but requires at least $75 to initiate service. Commercial deposits are based on a two-month average bill and remain on file until termination. Established residential customers in good standing may have the deposit waived; the city defines good standing through payment and delinquency history. Deposits can be refunded or applied at closing under the city’s application process.
- Activation or transfer fee
- New service requires identification, occupancy documentation, the required deposit, and a $25 connection fee when processed before noon or $35 for a same-day request after noon. A transfer requires a connection fee and all delinquent bills to be paid in full. Most qualifying requests processed before noon can be connected the same day; multiple trips can create another connection charge.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
Alabama
35%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Dothan Utilities public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.