Payment channels

Pay Florence Utilities Gas & Water Department, City of Florence

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

888-449-0666; enter the full account number without dashes

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Enroll through the Florence Utilities eBiz Customer Portal or Guest Payment Portal, or ask a Customer Service representative to enroll the account. The first text message requires the customer to respond and grant InvoiceCloud permission to send messages. Text service provides monthly bill notifications and the ability to pay by text; carrier message and data charges may apply.

Mail-in address

City of Florence Utilities, P.O. Box 877, Florence, AL 35630. Mail the statement stub with a check; the official payment page states that check payments are free.

Counters, drop boxes, and office hours

Florence Utilities provides inside cashier and drive-through payment service Monday-Friday, 8:00 a.m.-5:00 p.m. The drive-through does not accept credit or debit cards; customers should bring the bill stub or account number. A 24/7 drop box is in the vestibule on Short Court Street, preferably for checks and not cash. The Water Department’s operating contact is 650 Rickwood Road, Florence, AL 35630, while the customer-service/payment correspondence address is 110 W. College St., P.O. Box 877.

Accepted digital instruments

What you can use online

Visa, MasterCard, Discover, American Express, PayPal, PayPal Credit, Venmo, Google Pay, Apple Pay, and electronic bank draft/ACH. Customers may also use the automated phone system and online autopay; check payments are free.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The current official payment page says Florence Utilities does not keep the electronic-payment fee and that checks are always free, but it does not state the 2026 dollar amount or percentage charged by the payment processor.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Florence Utilities Gas & Water Department, City of Florence and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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