Florence Utilities Gas & Water Department, City of Florence
Florence and portions of Lauderdale County
Population reference
77,766 people (EPA SDWA system estimate)
Billing detail
Partial public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly; Florence Utilities’ payment materials describe the utility bill and budget-billing program around monthly bills and a single monthly due date.
- Rate structure
- Increasing-block metered rates. The latest water schedule publicly linked by Florence is effective July 1, 2023: residential urban water is $5.02 per 1,000 gallons for the first 3,000 gallons, $4.41 for the next 4,000, then lower blocks; the 5/8-inch meter minimum is $15.06 and includes a 3,000-gallon allowance. The City has discussed a later water/wastewater increase, but the reviewed pages do not expose a fully itemized 2026 schedule.
- Wastewater and sewer calculation
- Florence bills water and wastewater as municipal utility services, but the reviewed current public page does not provide a 2026 sewer calculation or winter-average formula in text. The linked rate ordinance separates residential urban/rural wastewater service charges and minimum charges by meter size; customers should use the current bill or contact Customer Service at 256-760-6512 for the address-specific wastewater schedule.
- New-account deposit
- A security deposit is required for each utility account. At account close, Florence applies the deposit to the final bill and refunds any remaining credit. The reviewed public page does not state the residential dollar amount, credit-check waiver, or exact on-time-payment refund period; commercial deposits are quoted by the Customer Service Supervisor.
Context, not a score
How documentation coverage compares
This profile
57%
overview fields with research notes
Alabama
35%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Partial public detail found
4 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
57%
Details not confirmed in the reviewed public material
- Residential cost reference
- Meter reading
- Activation or transfer fee
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- Florence Utilities Gas & Water Department, City of Florence public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.