Delinquency research · dataset 2026.08
Shut-off and delinquency information for Florence Utilities Gas & Water Department, City of Florence
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Late-fee rules
- Returned payments incur a $30 fee and must be paid immediately; the payment page warns that a returned payment may lead to disconnection within 5-10 days. Exact ordinary late-fee percentage, due-date grace period, and current water-account penalty schedule are not published on the reviewed current page.
- Shut-off timeline
- For returned payments, the official page warns of disconnection within 5-10 days after the returned payment. For ordinary nonpayment, the exact day-by-day shutoff calendar is not publicly documented; disconnected customers are directed to Collections at 256-760-6525 to determine the amount required for reconnection.
Documentation context
2 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Alabama
18%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Partial public detail found
2 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
40%
Details not confirmed in the reviewed public material
- Grace period
- Warning and notice protocol
- Reconnection costs
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- Florence Utilities Gas & Water Department, City of Florence public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.