Delinquency research · dataset 2026.08
Shut-off and delinquency information for Huntsville Utilities
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The bill’s due date is at least 15 days after issuance. If payment is not received by close of business on that due date, Huntsville Utilities assesses the late fee; the policy does not promise an additional grace period after the due date.
- Late-fee rules
- The late fee is calculated separately for each service: 5% of the first $250.00 plus 1% of any remaining balance above $250.00. The projected late fee for the full bill is displayed on the monthly bill, but the charge is assessed only on the unpaid balance. A $30 NSF fee applies to a returned check or bank draft; if the dishonored balance and applicable charges are not paid by close of business on the 19th, service may be disconnected and a $50 delinquency fee added.
- Shut-off timeline
- Bills are issued monthly and due at least 15 days after issue. Failure to pay by close of business on the due date triggers the late fee. The utility sends a Disconnect Notice stating the amount due and the date service may be disconnected; that notice provides at least four business days for the customer to invoke an Account Review Procedure. A customer who qualifies may request a payment extension, but failure to honor the extension permits disconnection without additional notification. After shutoff, the account balance and reconnection charges must be paid in full before restoration.
- Warning and notice protocol
- Huntsville Utilities provides due process through mailed and/or electronic Disconnect Notice. The notice states the amount due and proposed disconnection date and explains the Account Review Procedure. Customers may request a review, investigation, hearing, or temporary restoration by supplying documentation and paying undisputed charges; the policy gives a minimum of four business days to invoke that procedure. Critical-care customers receive additional attempted phone, regular-mail, and certified-mail contact, plus a wellness check before nonpayment disconnection, but critical-care status does not permanently prevent shutoff.
Documentation context
4 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Alabama
18%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
4 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
80%
Details not confirmed in the reviewed public material
- Reconnection costs
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- Huntsville Utilities public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.