Public Water Authority
Madison County Water Department
Serving Madison County Water Department service area around Huntsville, Alabama
Population served
119,100
State system code
FIPS 01
Billing frequency
Monthly; the Department's rate page states the base/minimum charge must be paid monthly to keep an account active and the County's transition materials describe monthly customer billing.
Provider briefing
How this utility’s billing works
Madison County Water Department operates as a public water authority serving Madison County Water Department service area around Huntsville, Alabama. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Metered increasing-block structure with a $14.00 monthly base rate for 1-inch and smaller residential meters, $2.65 per 1,000 gallons for the first 2,500 gallons, $4.57 per 1,000 gallons through the next 47,500 gallons, and $7.27 per 1,000 gallons above that. The County labels these rates current on its official rate page.. Bills are generated monthly; the department's rate page states the base/minimum charge must be paid monthly to keep an account active and the county's transition materials describe monthly customer billing., and a typical residential cost reference is Approximately $35.12 per month for 6,000 gallons through a 1-inch-or-smaller residential meter: $14.00 base plus $2.65 for the first 2,500 gallons and $4.57 for the remaining 3,500 gallons. This is water only; Madison County Water is a distribution-only system and does not bill sewer.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Madison County Water Department is water-distribution only and does not provide sewer billing. The County FAQ states that customers outside city limits with sewer receive it from the City of Huntsville, Harvest/Monrovia Water & Sewer, or a private sewer company; those charges are not calculated or collected by MCWD.
Meter and infrastructure notes
MCWD has brought meter reading, billing statements, and customer service in-house. The Department's tips show meters with side or center antennas and a display that can report gallons per minute, indicating electronic/remote-capable meters; the reviewed pages do not publish a fixed routine read date or transmission interval.
Emergency water support
Report a leak or water emergency
(256) 746-2888 for water outages, county-side leaks, and service issues. The County asks customers to call first when a wet meter box suggests a county-side problem; after-hours non-emergency calls can leave a message, while urgent outage instructions use the same customer-service line.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Madison County Water Department service area around Huntsville, Alabama
Madison County Water Department is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.